Shipping and Return Policy

Here at Chatoyer Beauty, we place customer experience and satisfaction at the top of our list.

Your happiness means the world!

 

Want to get in touch about your order?

What you need to know:

After placing your order, you will receive a notification via email with your order number, as well as important shipping details. Make sure to check your junk folder! Sometimes emails can get lost. Use your order number for reference when contacting us.

We aim to answer every email within 2 business days and respond to customer inquiries on Facebook and Instagram DMs promptly. Social media inquirers are answered Monday - Friday from 9-5.

Kindly review our below shipping policy and return policy.

Please let us know if you have any questions!

Here's what you can expect in regards to our shipping policy:

When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days

 

**Please be aware:

Due to COVID-19, all postage chains are affected - which would include Canada Post, UPS, and USPS. It is most likely that you will experience delays on your purchased products outside of our standard shipping times. The priority of workers and delivery drivers is safety above all else, and we stand behind this too. You'll always be able to track your order with your tracking number. We will do our best to update our shipping times as necessary, and continue to monitor the situation.

 All shipments have tracking provided. A tracking number is sent in your shipping confirmation email.

Our products take 3-7 days for your product to be produced. Most orders will be received in 5-8 business days after the product has been created.

Returns:

Because of the nature of our products, returns are not possible. Please make sure you truly want the product before you purchase.

Who do I contact?

Please email us at support@chatoyerbeauty.com if you have any questions on our product selections or if you are concerned about a product detail.

All clearance and sale items are final sale.